Frequently Asked Questions
Everything you need to know about shopping with Mox Boarding House.
What is your standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
How do I initiate a return or exchange?
We offer a 30-day return policy for unworn items with original tags. To start a return, please visit our online portal or contact our support team with your order number.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite garments to ensure the perfect fit.
Do you offer international shipping?
Yes, we currently ship to over 50 countries. International shipping rates and delivery times are calculated at checkout based on the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor your delivery progress.